Xstream University FAQs


How do I login?

From your Xstream Agent Hub! Click on the Training tab, and then click XstreamU. If you experience any issues, please submit a support ticket from your Xstream Agent Hub.  


What is the value of my Dashboard? 

The Dashboard is a customizable space that often offers you quick access to courses you’re enrolled in, showcases the progress you’ve made for courses you’re enrolled in, holds a calendar, shows you items due in the near future, and more. 

I have completed my course, but it doesn't show as 100%.

Here are a few ideas to try:

  • If you just finished, wait 1 minute then reload the page (refresh your browser).

  • Double check to show that all of the content within the course shows 100% completed.

  • Submit a support ticket to Xstream from your Xstream Agent Hub and ask us to confirm what the course completion expectations are. 


Was my course complete?  
Login to XtreamU and open your course. On the right hand-side in the course you will see the criteria of what is necessary to complete the course. Anything in grey has not been completed. If you still have questions or issues, please submit a support ticket to Xstream from your Xstream Agent Hub and ask us to confirm what the course completion expectations are. 

I reached the maximum quiz attempts and couldn't pass. Now what?
Contact us! Submit a ticket from your Xstream Agent Hub. We will reset the module for you so you can take it again, and you will have another set of quiz attempts. 

I did not receive a certificate
First check to make sure you've completed the whole course. If yes, click on your profile in the upper-right side of the screen. Under Miscellaneous, click My Certificates. You can then download your certificate. If you still have questions or issues, please submit a support ticket to Xstream from your Xstream Agent Hub

What should I do if there are other courses I’m interested in taking, but I don’t currently have access?

As long as you're an active agent with Xstream and have completed the Xstream Travel University Training, you will have access to all of our Specialization trainings. If you experience any issues, please submit a support ticket from your Xstream Agent Hub. 


If you experience any issues, please submit a support ticket from your Xstream Agent Hub. 

Learn more by visiting the Moodle Forum here.

TLN Tranings


We've also partnered with Travel Leaders Network to offer our agents the following specialization certifications:

  • Honeymoon & Destination Wedding Specialist
  • Active & Adventure Travel
  • Group Travel Specialist
  • Leisure Travel Specialist
  • Luxury Travel Specialist

To access the TLN certification programs, you must have an Agent Universe login. You can find out more about TLN on your Xstream Agent Hub. To access the TLN specialization programs, please see their certification hub here.  

If you have any questions, please submit a help desk ticket from your Xstream Agent Hub. 
For information and a link to three free screen reader tools designed for accessibility, please see the AudioEye blog here.


Support

If you have any questions or need assistance, please let us know! You can submit a help desk ticket from your Xstream Agent Hub, check out our Knowledge Base, or give us a call Mon-Fri 9AM-1PM CT and 2PM-4PM CT at 214-383-0122.