Knowledge Base

1. Log into Vax and bring up your booking under the Existing Reservations tab by typing in your reservation number and retrieving the reservation. 

2. Scroll down to the bottom of the reservation page and click on the History tab. Then select Accounting Activity next to History Type. 

3. If your commission was sent you will see "COMMISSION," in all caps with a negative amount (don't be worried about the negative. It means it was debited from ALG, meaning a negative to them, positive to you!), and then the date it was sent.

Remember we always pay your commission to you after the travel date in case any changes to the commission amount occur. If you did not post your booking to your XstreamCRM until after the date the commission was sent, please submit a Travel Commission Research Form. Your commission is being held until claimed. We accept research forms up until 12 months past the travel date for your booking. 

Please download the ALG viewing-reservation-history.pdf for additional information on using the Reservation History in Vax.