What is the Vendor List? 

The Vendor List is a web page located on your Xstream Agent Hub that lists all the travel suppliers we work directly with. This means we have already established a working relationship with them and have provided you some information on the vendor's site including how to register or request login information for their site, contact information, training and rewards programs, marketing materials, and more! Some vendors are even considered preferred. This means that they offer higher commission percentages or agent benefits, pay commission quicker, or we overall have a better working relationship with them. All our preferred vendors show first on the Vendor List and have a gold ribbon next to them. You should always try to work with a preferred supplier first, but you are welcome to use any supplier of the list. 

Where is the Vendor List?

The Vendor List is located on your Xstream Agent Hub under the Tools tab. Just click on a vendor's logo to see the information for that supplier. 

How do I work with the vendors/suppliers on the Vendor List?

Please read the instructions on the Vendor List for the supplier you want to work with. Some vendors require you to register with them directly, others require Xstream to register you on your behalf and issue you login information. Information on how to work with each supplier is on your Vendor List. 

If a supplier requires Xstream to register you, you will be required to submit a help desk/support ticket from your Xstream Agent Hub. Please select the ticket category Travel Vendor Access. We will respond to your request within 1-2 business days. 

Can I work with travel suppliers not on the Vendor List?

Usually, but it depends on that supplier. If you want to work with a supplier not on the Vendor List, contact them directly and let them know you work for the host agency Xstream Travel and give them Xstream's IATA, and request information on how to book with them as an independent travel advisor. The supplier will let you know if verification is required, or if they need additional information to setup an agency account for Xstream. If you need assistance, please submit a help desk/support ticket from your Xstream Agent Hub. 

Please know that it's always best to work with the suppliers on your Vendor List when you can. We do not suggest booking directly with a hotel resort outside the continental US. They rarely pay commission promptly and can be difficult to work with. However if you use one of the suppliers on the Vendor List to book the hotel, we already have a working relationship with them and it helps with the booking and payment process. 


Which vendors can I use for a specific country or destination?

We've provided you a Vendors By Destination document which you can find and download next to your Vendor List. This document will list each continent and some countries and the vendors that offer services/vacation packages in those countries. Vendors do change their services often, so you can always reach out to your favorite vendor directly to inquire if they offer packages in your client's destination. 

Now that I have a C number, do I need to re-register/re-request access to vendors I already have access to?

No. You do not need to re-register/re-request access to vendors you already have access to. Your A and C numbers are linked in our system. This will not affect your commission or access.

The only exception is Delta Vacations. We are currently in the process of updating agent's usernames with their current C number. If you have any issues logging into Delta Vacations, please submit a Support/Help Desk ticket from your Xstream Agent Hub under the ticket category Travel Vendor Access, and we will assist you.

If I'm a new agent with login credentials from a different agency, do I need new login information? 
Yes! Some accounts can be merged or switched to a new agency, but the majority you will need to be issued new login information to insure you are paid commission. Please submit a Vendor Access request and notify us you have an account with a different agency. Depending on the vendor we may issue you a new login, request you create a new account, or we may contact our BDM to see what can be done to switch your account over to your new agency. 

Can I just have a new account with my new username?

Some systems do not allow duplicate names or email addresses in their systems. Meaning, we might not be able to create another account for you. Even when we can create a duplicate account for you, you could lose all reward points, agent incentives, and education accreditation you've accumulated on your original username. These do not transfer to a new account under a different username.

Now that I'm with Xstream only and received an X number, do I need to re-register/re-request access to vendors I already have access to?

No. You do not need to re-register/re-request access to vendors you already have access to. Vax and Delta Vacations are the only vendors you need to re-request access to now that you're an Xstream only agent with a new X number. 

The only exception is if the agent has a current Waves account in Vax and has accumulated reward points. We then must issue a Vax username that is associated to the Waves account (this could be the old A username). This is so the agent does not lose those Waves points. The Waves points are non-transferable and cannot be merged with a new X account.  

I've forgotten my password to login to a vendor's site, can you reset it for me?

In most cases it's easier and quicker to reset your password by going to the vendor's login page and clicking the "forgot password," link. If there is no forgot password feature, or you do not receive the password reset email, please submit a help desk ticket under the ticket category Travel Vendor Access, and we will try to help. The agent may be required to reach out to the vendor directly for additional assistance. 

Expedia Taap says I need an invitation link to sign up for them. Where do I get the invitation link? 

Please submit a support ticket from your Xstream Agent Hub and we will send you the Expedia Taap invitation link so you may register. Please only request the invitation link if you are a new user to Expedia Taap. Existing users who have forgotten their account information can use the password reset option on the Expedia Taap login page -or- they may contact support@expedia-agents.com for additional assistance. 

My registration was declined for RCCL/GOCCL/Disney/Sandals. What should I do? 

Please submit a help desk ticket under the ticket category Travel Vendor Access, and we will assist you. 

  • The registration was most likely a duplicate -or- the agent used a name that's not in our system. For example if you use the nickname Evie when registering instead of your legal name Evangeline. We wouldn't be able to locate an agent in our system with the nickname, and so we would decline the registration. 
  • The agent may not have completed their Agent Checklist items. We do not approve or register agents who have not completed the signup process which includes completing the Agent Checklist. The agent will need to log into their Xstream Agent Hub and complete their Agent Checklist. 
VRBO
Does Xstream partner with VRBO or vendors offering vacation rental options? Yes! Please click on the Vacation Rentals tab on your Vendor List located on your Xstream Agent Hub. We currently have a few vendors that offer vacation rentals. Additional information about these vendors is located on your Vendor List. 

Please know also partner with vendors that offer villas like Villas of Distinction, Rental Escapes, and Onefinestay. Please click on the Villas/Condos tab on your Xstream Agent Hub. Whether your client wants a more luxury experience, you need to book a larger property for a larger group, or the client or group has special requests or needs like a private chef, a rental villa may be your best option! Please learn more how to work with these vendors on your Vendor List.

Vax Published Air

We are no longer using Published Air for air only reservations due to commission payment issues and the high amount of fraud activity. Please use Fare Buzz or another listed air supplier on your Vendor List for air tickets. As always, we at Xstream Travel do not recommend selling of air only due to the high fraud risk and liability to agents. To learn more, please see our article on minimizing the risk of Fraudulent Bookings.